hj999 Privacy Policy

Introduction

hj999 ("we", "our", or "the Platform") operates the online gaming website accessible at hj999.bet. We understand that your privacy is important to you, and we take our responsibility to safeguard your personal data seriously. This Privacy Policy describes how we collect, use, store, share, and protect the personal information of all users who access or use our platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

By registering an account or continuing to use the hj999 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully and contact our support team if you have any questions or concerns regarding your personal data.

Information We Collect

When you create an account, make deposits, or interact with our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number (for account verification purposes).
• Contact information: email address, phone number, and registered city or district within Bangladesh.
• Financial information: mobile wallet details for bKash, Nagad, Rocket, or Upay transactions; transaction history and deposit/withdrawal records.
• Technical data: IP address, browser type, device model, operating system, cookies, and session data collected automatically when you visit hj999.bet.
• Gameplay data: betting history, game preferences, session duration, bonus usage, and responsible gaming self-assessment responses.

We collect only the information that is necessary for operating the platform, processing transactions, meeting legal obligations, and improving your experience. We do not collect more data than we need.

How We Use Your Information

The personal data we collect is used strictly for the following legitimate purposes:

• Account management: to register, verify, and maintain your hj999 player account securely.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Dutch-Bangla Bank, and other supported payment channels.
• Customer support: to respond to your queries, resolve disputes, and provide technical assistance.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Platform improvement: to analyse usage patterns, detect fraud, and enhance the overall gaming experience for Bangladesh players.
• Promotions and communications: to send you relevant bonus offers, tournament updates, and important account notifications — you may opt out of marketing communications at any time.

Cookies and Tracking Technologies

hj999 uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device when you visit our website. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for purposes including login session management, language preference storage, and analytics.

Most web browsers allow you to control cookies through their settings. You may disable cookies; however, please note that doing so may affect the functionality of certain features on hj999.bet, including your ability to stay logged in or access personalised content.

Data Sharing and Disclosure

hj999 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party partners (such as payment processors, identity verification services, and analytics providers) who assist us in operating the platform under strict data processing agreements.
• Legal obligations: when required by law, court order, or regulatory authority to disclose information in connection with investigations or legal proceedings.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the successor entity, subject to the same privacy protections.

In all cases, we require any party that receives your personal data to maintain its confidentiality and to use it only for the purposes for which it was shared.

Payment Data and Financial Security

We process payments via trusted mobile financial services widely used in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as major bank transfers through institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. All financial transactions are conducted over encrypted connections using SSL technology.

We do not store complete card or wallet credentials on our servers. Payment data is handled by our payment partners in accordance with their own security standards. We retain only the transaction reference information necessary for dispute resolution and regulatory compliance.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymise your personal data within a reasonable time, except where we are required by law to retain it for a longer period.

Transaction records and KYC documents may be retained for a minimum of five years following the conclusion of the business relationship, in line with standard anti-money laundering record-keeping requirements applicable in the jurisdictions in which we operate.

Your Privacy Rights

As a user of the hj999 platform, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at the email address provided below:

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you may ask us to correct or update it.
• Right of erasure: subject to legal retention requirements, you may request the deletion of your personal data from our systems.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: where technically feasible, you may request that we transfer your data to another service provider in a structured, machine-readable format.

We will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before fulfilling a request, to protect the security of your account.

Security Measures

hj999 implements industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmissions, firewalls and intrusion detection systems, strict access controls so that only authorised personnel can access sensitive data, and regular security audits and vulnerability assessments.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security of your data. We encourage you to use a strong, unique password for your hj999 account and to contact us immediately if you suspect any unauthorised access.

Children's Privacy

hj999 is strictly an adult gaming platform. Our services are intended exclusively for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal information to us, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users via email or a prominent notice on hj999.bet. Your continued use of the platform after any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with any changes to this policy, your recourse is to discontinue use of the hj999 platform and request deletion of your account data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email us at: [email protected]